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Originally posted by philand teresa:
If you ever have a difficult situation to manage, you might consider the
approach offered by this obviously well trained Customer Service Officer.
Indeed, an award should go to the Virgin Airlines gate attendant in Sydney
some months ago for being smart and funny, while making her point,when
confronted with a passenger who probably deserved to fly cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the desk. he slapped his ticket down on the counter and said."I HAVE to be
on this flight and it HAS to be FIRST CLASS!". The attendant replied, "I'm
sorry sir, I'll be happy to try to help you, but I've got to help these
people first, and then I'm sure we can work something out."

The passenger was unimpressed, He asked loudly, so that the passengers
behind him could hear.

"DO YOU HAVE ANY IDEA WHO I AM"?

Without any hesitation, the attendant smiled and grabbed her public
address microphone.

"May I have your attention please, may I have your attention please," she
began- her voice heard clearly throughout the terminal."We have a
passenger here at gate 14, WHO DOES NOT KNOW WHO HE IS,
if anyone can help him find his identity, please come to Gate 14".

With the folks behind him in line laughing hysterically, the man glared at
the Virgin attendant, gritted his teeth and said "F... You!"

Without flinching, she smiled and said,"I'm sorry sir, but you'll have to
get into line for that too."

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i wonder what would have happened if that wasnt a virgin airlines :