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[QUOTE]Originally posted by charm el feikh?: [QB] julia... i didnt mean to be abrupt, its just that the way your statement came across really does leave a lot to be desired. its like.. well.. if someone is dissatisfied with the service that either one of my 3 companies provides, there could be lots of reasons for it. 1. it could be that they have been let down due to time constraints.... 2. could be they didnt get what they were expecting... 3. maybe one of my staff treated them rudely due to a bad day etc... either way, i dont know about it till its brought to my attention. once it is brought to my attention i can deal with it. customer satisfaction is HIGH on my list of agendas... even a disgruntled customer/client can be appeased and turned around into a customer who recommends you. now, egypt and its tourist industry is just the same in my book... id rather try to explain things and help to make things better than tell that person to just F off... which julia, is practically what you said when you consider this person joined this forum to make her complaint heard. [/QB][/QUOTE]
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